Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSMERC304B Mapping and Delivery Guide
Locate subjects

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency FNSMERC304B - Locate subjects
Description This unit describes the functions associated with locating subjects.This unit describes the functions associated with locating subjects.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.
Learning Outcomes and Application This unit requires the application of research, analytical and investigative skills to determine the location of subjects, and written and oral communication and reporting skills. Demonstration of perception and intuition in determining and assessing lines of approach should be assessed. This unit requires the application of research, analytical and investigative skills to determine the location of subjects, and written and oral communication and reporting skills. Demonstration of perception and intuition in determining and assessing lines of approach should be assessed.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Research/investigate case
  • Client's written instructions are accurately and clearly interpreted
  • Preliminary searches for subjects are thoroughly and comprehensively completed
  • All appropriate mercantile data is checked for relevant information
       
Element: Conduct searches/enquiries
  • Field calls are made as directed by client and meet legislative requirements
  • Address is checked when necessary and any further leads are persistently followed to ascertain whereabouts of individual
  • Alternative lines of approach are developed and assessed to determine the most effective and applicable one
  • Searches are conducted in a reasonable time period as specified by client
  • Detailed field notes on times, dates, occurrences and results are accurately maintained to obtain the best result from searches
       
Element: Formulate/report recommendations
  • Information gathered is reviewed and ordered
  • Results of review of the information are used to determine a strategy for action
  • Documentation of outcomes is clear, concise and is made accessible to all relevant staff
  • Links between the outcomes and the analysis of the debtor information are proposed as a basis for further action or non-action
  • Relevant reports are completed without delay and disseminated to appropriate staff and management
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

EVIDENCE GUIDE

Assessment of performance requirements in the unit should be undertaken in an industry context. The Evidence Guide identifies the critical aspects, knowledge and skills to be demonstrated to confirm competency for the unit. Competency is demonstrated by performance of all stated criteria including the Range Statement applicable to the workplace.

OVERVIEW OF ASSESSMENT REQUIREMENTS

To achieve competency in this unit, a person must be able to demonstrate:

good application of prior experience in searches and problem solving, such as patterns of behaviour and incidents, or trends, which indicate areas for investigation

developing constructive responses when confronted with problems and difficulties

to operate reliably at all times and an awareness of client and community concerns

maintaining knowledge of current legislative requirements and general developments in process servicing

ability to liaise and cooperate with a variety of people

CRITICAL ASPECTS OF EVIDENCE

Evidence required for demonstration of consistent performance:

Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment.

Delivery/assessment relationship to other units:

This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge.

Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit, or a cluster of units of competency.

ASSESSMENT REQUIREMENTS

Method of assessment:

For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.

Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.

Context of assessment:

This unit may be assessed through practical demonstration in an actual work environment or simulation of such an environment.

Resources required for assessment:

Assessment of this unit of competence requires access to:

qualified assessors and assessment guidelines

a system which facilitates recording of trainee' profiles and progress

facilities for workplace or simulated environment assessment.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

REQUIRED KNOWLEDGE&SKILLS

Knowledge requirements include:

basic knowledge of all relevant State and Commonwealth Acts

occupational health and safety (OH&S) practices

Skills requirements include:

demonstrates current techniques of search and locating defaulters

ability to liaise effectively with a range of clients

negotiation and dispute resolution skills

clear and accurate observation and analytical skills

effective written communication skills and appropriate report and letter writing

effective telephone techniques

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that will affect performance.

The following variables may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. If bold italicised text is shown in Performance Criteria, details of the text are provided in the Range Statement.

Clients may include:

banks

building societies

credit unions

employers (managers, supervisors, team leaders)

finance companies

financiers

government agencies

private companies

other commercial agents

solicitors

Searches may include:

public telephone directories

current electronic White Pages

reverse order computerised telephone directories

electoral rolls

titles office/council records

motor vehicle registrations

Australian Securities and Investments Commission (ASIC) information

Freedom of Information (F.O.I) Acts - Commonwealth and State

credit files (where Privacy Act allows)

Consumer Affairs records

Business Licence Centre

State and Supreme Courts Library

rates searches

databases

Mercantile data may include:

agency file systems, including other commercial agencies

law enforcement/prosecution agencies

industry associations

standards setting organisations

audit records

past investigations

Field calls may involve:

knocking on residence door within legal timeframes to establish whereabouts of people or particular assets

making demand for payment

establishing the financial status of a subject

making specific enquiries for the client (lawyers, financiers and other agencies)

Subjects may include:

debtors

persons subject to legal process

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Client's written instructions are accurately and clearly interpreted 
Preliminary searches for subjects are thoroughly and comprehensively completed 
All appropriate mercantile data is checked for relevant information 
Field calls are made as directed by client and meet legislative requirements 
Address is checked when necessary and any further leads are persistently followed to ascertain whereabouts of individual 
Alternative lines of approach are developed and assessed to determine the most effective and applicable one 
Searches are conducted in a reasonable time period as specified by client 
Detailed field notes on times, dates, occurrences and results are accurately maintained to obtain the best result from searches 
Information gathered is reviewed and ordered 
Results of review of the information are used to determine a strategy for action 
Documentation of outcomes is clear, concise and is made accessible to all relevant staff 
Links between the outcomes and the analysis of the debtor information are proposed as a basis for further action or non-action 
Relevant reports are completed without delay and disseminated to appropriate staff and management 

Forms

Assessment Cover Sheet

FNSMERC304B - Locate subjects
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSMERC304B - Locate subjects

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: